First full manager's check and store improvements

On friday I got my first full manager's check. While it's still not THAT much money, especially compared to the responsibility and hours I work, it was a great check for me. It was 250 - 300 dollars more than I'm used to making. It made me happy.

I've been working hard at the store to get things turned around and it's starting to show in the numbers. Our service has been outstanding. On Fridays, which is our busiest day, we have been top 6 in service every week I've been there and this past friday we finished Number 1. There is a leaderboard constantly being updated, among the 55 stores that shows who is doing best in service. By service it means out the door times, load times, and how many late pizzas you've delivered. Basically, Domino's is known as the delivery experts so, it's all about those numbers. I don't know how much the leaderboard matters to anyone, but I try to get on top every nite. I figure if someone went thru the trouble of putting it together and programming it then it matters at least on some level. Last nite one of the drivers who also works at another store said that their store manager was asking how we got to number 1. Also, when I went into work last nite, the first thing I was told was that we finished number 1 and that we finished 100% with our delivery goal. Which means people are noticing and people are talking about us. It's all about focus and attitude. Everyone seems so energetic and everyone is really pitching in with their efforts. I hope I can maintain this type of atmosphere.

My boss was in the store the other day and I mentioned to her that I thought our OER score would be better now than it was 2 weeks ago. So, she went around and did her own OER. 1 major change was our service numbers. Before our service numbers were terrible. The delivery goal was only at 78%, our out the door was only around 56%, and our lates were up over 14%. But, in just two weeks I got our numbers to 85.6% delivery goal, Out the door is up over 70%, and the lates were cut in half. Basically instead of 8 points for service we got the full 30. In just two weeks I turned a 1 star into a 4 star! Candi was ecstatic and so was the rest of the staff when I told them. I also cleaned the mess out of the store and so that helped our score too. A little bit more work and we'll be a 5 star next time the guy walks in the door. One of the big bosses stopped by the other day and must've been pretty happy cuz he called candi right after he left and told her how awesome the store looked and that I was doing a great job. Of course I mentioned the new OER score to him, too.

Things are pretty nice right now and if nothing else I've probably given myself some great momentum to start my career. Now it's just a matter of continuously improving once all the big changes are done. Since that's pretty much my attitude about everything these days, I think I'll be just fine.